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Cancellation & Refund Policy

Cancellation & Refund Policy

Taking that leap into the entrepreneurial world is exciting, and we support you every step of the way. However, we understand that sometimes things change, and you may need to adjust your plans. This policy outlines how cancellations and refunds work for Enterprenex services.

1. Cancellation:

  • You have the right to cancel any service at any time. Simply contact our support team (link or email address) with your request.

  • Cancellations before project initiation: If you cancel before we begin work on your project, you will receive a full refund.

  • Cancellations after project initiation: If you cancel after work has begun, the refund amount will depend on the progress made:

    • Up to 25% of the project completed - 75% refund

    • 25% to 50% of the project completed - 50% refund

    • Over 50% of the project completed - No refund

2. Exceptions:

  • No refunds will be provided for services already delivered and accepted, such as completed workshops or mentorship sessions.

  • Custom-developed software or designs with significant progress may have limited refund options, discussed on a case-by-case basis.

3. Processing Refunds:

  • Once your cancellation request is approved, we will process your refund within 5 business days.

  • Depending on your original payment method, the refund may take additional time to reflect in your account.

4. Questions and Concerns:

  • We understand that navigating cancellations can be tricky. If you have any questions or concerns about this policy, please don't hesitate to contact our support team. We're here to help!

Remember:

  • Communication is key! Contact us promptly in case of cancellation plans to ensure a smooth process.

  • Transparency is vital. We understand that situations change, and we'll work with you to find a solution that's fair to both parties.

We believe in flexible, supportive partnerships at Enterprenex. This cancellation and refund policy reflects that commitment, allowing you to pursue your entrepreneurial journey with confidence.

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